Yes! Absolutely no animals are harmed in the process of making our products.

Our Thirst Trap Serum, Lock It In Oil and Sea Ya Cleanser are all proudly made in New Zealand.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. We ship on an overnight courier to most regions. Allow 1-3 working days to receive your order.

You will receive an email with your tracking number. If you have not received it, please check you junk/spam folders before contacting us.

Please contact the courier company for updates on your delivery.

Currently we ship within New Zealand and to Australia.

We are so sorry! Please get in touch and let us know as soon as you receive your order by emailing hello@getgoodface.co.nz.

Please inspect your order upon receiving it and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Please choose your products carefully as we only except returns on faulty or damaged products. 

If a refund was to happen over replacement of a damaged product, once approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at hello@getgoodface.co.nz 

Yes! Absolutely. Complete our wholesale application form and we will be in touch.